Man and Van Northwood Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Northwood provides transport, man and van, and related removal services. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the individual, business, or organisation booking the services of Man and Van Northwood.

We, Us, Our means Man and Van Northwood, the provider of man and van and related removal services.

Services means any man and van, removal, relocation, delivery, collection, loading, unloading, or associated services provided by us.

Goods means all items, packages, furniture, personal effects, and other property handled, transported, or otherwise dealt with by us on your behalf.

Service Area means the locations and routes in which we operate our man and van and removal services, including but not limited to Northwood and surrounding areas, as determined by us from time to time.

2. Scope of Services

We provide man and van services for domestic and commercial customers, including local removals, small moves, item collection and delivery, and related transport within our service area. Long-distance journeys may be arranged subject to our agreement.

Our services do not include specialist handling of hazardous materials, live animals, perishable goods requiring controlled environments, or any items prohibited by law. We reserve the right to refuse any job or item we consider unsafe, unlawful, or unsuitable for transport.

3. Booking Process

All bookings must be requested in advance and are subject to our availability and confirmation. When you contact us to request a booking, you must provide accurate and complete information, including:

The collection and delivery addresses;

Accurate descriptions and approximate quantities of goods;

Details of any heavy, fragile, or high-value items;

Information on access restrictions, such as stairs, narrow doorways, parking limits, or distance to the property;

Your preferred date and time, and any time constraints.

We will provide an estimated quote based on the information you supply. This estimate may be a fixed price or a time-based rate, as specified at the time of booking. Your booking is not confirmed until we explicitly accept it. We reserve the right to revise or withdraw any quote where the information provided was incomplete, inaccurate, or changes after acceptance.

4. Price, Estimates and Additional Charges

Our charges are based on the information you provide and the pricing structure explained at the time of booking. Estimates are given in good faith but are not guaranteed where circumstances differ from those described by you.

Additional charges may apply in the following situations:

Waiting time caused by delays outside our control, such as keys not being available, properties not being ready, or access not being arranged;

Additional labour or time required due to extra goods, difficult access, or the need to dismantle or reassemble items where this was not agreed in advance;

Parking fees, congestion charges, tolls, or penalties incurred due to inadequate parking arrangements where you are responsible for providing or arranging suitable parking;

Changes to the collection or delivery addresses, or extra stops not agreed before the job commences.

Any additional charges will be calculated using our standard rates and are payable in accordance with our payment terms.

5. Customer Responsibilities

You are responsible for:

Ensuring that you or an authorised representative is present at the agreed collection and delivery locations to supervise the work, provide instructions, and sign any paperwork;

Packing and securing your goods in a safe and suitable manner, unless we have specifically agreed to provide packing services;

Ensuring that goods are ready for transport, including disconnecting appliances, dismantling furniture, and protecting fragile items, unless otherwise agreed;

Arranging suitable parking and any necessary permits at both collection and delivery points, and informing us of any parking or access restrictions;

Notifying us in advance of any items requiring special handling, such as fragile, high-value, bulky, or unusually heavy items.

If we are unable to complete all or part of the services due to your failure to fulfil these responsibilities, we may still charge for the booked time and any additional time spent.

6. Payments and Invoicing

Unless otherwise agreed in writing, payment is due on completion of the services on the same day. For domestic customers, payment is generally required immediately upon completion, using any payment methods we accept at the time.

For business customers or account holders, payment terms may be agreed separately. Where we issue an invoice, payment must be made within the stated period on the invoice. We reserve the right to charge interest or late payment fees in accordance with applicable law if invoices are not settled on time.

We may require a deposit or full prepayment to secure a booking, particularly for larger removals or long-distance journeys. Any required deposit will be communicated to you prior to confirming your booking.

7. Cancellations and Amendments

If you wish to cancel or amend your booking, you must notify us as soon as possible. The following cancellation terms will normally apply unless otherwise agreed in writing:

Cancellations made with at least 48 hours notice before the scheduled start time will usually not incur a cancellation fee, and any deposit may be refunded or transferred, subject to our discretion;

Cancellations made with less than 48 hours but more than 24 hours notice may incur a partial cancellation fee or forfeiture of part or all of any deposit paid;

Cancellations made with less than 24 hours notice, or failure to be present at the agreed time and place, may be charged up to the full estimated cost of the booking.

Where you request amendments such as change of time, date, or addresses, we will endeavour to accommodate these changes but cannot guarantee availability. Revised pricing may apply where amendments materially change the scope or duration of the services.

8. Access and Parking

You must ensure that we have safe, reasonable, and lawful access to the collection and delivery locations, including suitable parking near the property. If parking is not arranged in advance and we are delayed or incur penalties, the resulting costs and additional time may be charged to you.

Where access is restricted or involves unusual difficulty, such as long carrying distances, multiple flights of stairs, or limited vehicle access, you must inform us at the time of booking. Failure to do so may result in additional charges, and in extreme cases we may be unable to complete part or all of the work.

9. Exclusions of Goods

We do not accept for transport any of the following goods:

Explosives, flammable or hazardous substances, including gas cylinders, fuels, or chemicals;

Illegal goods, stolen property, or items whose possession or transport is prohibited by law;

Live animals or plants requiring controlled conditions;

Cash, precious metals, securities, or other financial instruments;

Perishable goods that may deteriorate in transit.

If you present any excluded items without our knowledge and they cause loss, damage, or delay, you will be responsible for all resulting costs, damages, and claims.

10. Waste and Disposal Regulations

We operate in accordance with applicable waste and environmental regulations. We are not a rubbish clearance or waste disposal contractor unless specifically agreed as part of the booking.

We will not transport controlled or regulated waste without appropriate arrangements. Where we agree to remove unwanted items or dispose of goods, this will be treated as a separate service and may incur additional charges. You are responsible for describing the nature and condition of any items for disposal.

We reserve the right to refuse removal of any items that appear to be hazardous, contaminated, or unsuitable for standard disposal. You must not request or permit us to dispose of waste in any unlawful manner. Any fines, penalties, or costs arising from improper disposal requested or caused by you will be your responsibility.

11. Liability for Loss or Damage

We will take reasonable care in handling, loading, transporting, and unloading your goods. However, our liability is subject to the limitations set out in this section.

We will not be liable for loss or damage arising from:

Inadequate or improper packing by you or a third party, unless we have agreed to provide packing services;

Handling of items against our advice where we have warned that damage may occur;

Normal wear and tear, minor scuffs or scratches, or deterioration of goods due to their condition or nature;

Loss or damage to goods not listed or declared when specifically requested by us;

Events beyond our reasonable control, including traffic delays, accidents caused by third parties, severe weather, or other force majeure events.

Our total liability for loss or damage to goods, whether arising in contract, tort, or otherwise, will be limited to a reasonable sum that reflects the value of the service provided and will not exceed the lower of the replacement value of the item or a fair proportion of the overall job price, subject to any applicable statutory minimums or limits.

You are encouraged to arrange suitable insurance cover for your goods during removal and transit. Where you have your own insurance, you agree that our liability will be secondary to your insurer, and you will take reasonable steps to mitigate any loss.

12. Claims and Complaints

Any visible loss or damage to goods should be reported to us as soon as reasonably possible, ideally at the time of delivery or within a short period thereafter. Hidden damage that was not apparent at the time of delivery should be notified promptly upon discovery.

To help us investigate any claim, you should provide a clear description of the issue, supporting photographs where available, and evidence of value such as receipts or valuations. Failure to notify us within a reasonable timescale may affect our ability to investigate and may limit any compensation that might otherwise be payable, in line with applicable law.

13. Delays and Missed Appointments

We will use reasonable endeavours to arrive at the agreed times. However, times given for arrival and completion are estimates only and not guaranteed. Traffic, roadworks, accidents, adverse weather, and other events can cause delays.

We are not liable for indirect or consequential losses arising from delay, such as missed appointments, lost income, or additional costs incurred by you due to timing issues. If we anticipate a significant delay, we will attempt to contact you using the details you have provided to agree revised arrangements where possible.

14. Health and Safety

Our team will carry out the services with regard to their own safety and that of others. We may refuse to move items we consider unsafe due to their weight, size, condition, or the environment in which they are located. We may also stop work if we reasonably believe that continuing would be dangerous or unlawful.

You must ensure that the premises are reasonably safe and free from avoidable hazards, such as loose flooring, obstructed corridors, or exposed wiring.

15. Data Protection and Privacy

We will collect and use personal information such as your name, address, and contact details solely for the purpose of arranging and delivering our services, handling payments, and managing any related administration. We will take reasonable steps to keep your data secure and will not sell your information to third parties.

Your information may be shared with trusted partners only where necessary for the performance of our contract with you, for example to process payments or provide additional services you have requested.

16. Variation of Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time you place your booking will apply to that booking. Any material changes will typically apply only to future bookings and not retrospectively.

17. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be deemed severed from the remaining terms, which will continue to be valid and enforceable.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

You and we both agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our man and van and removal services.

By confirming a booking with Man and Van Northwood, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.



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Get Great Deals on Our Man and Van Northwood

You will get the best prices with our man and van services. But that certainly doesn’t mean you will have to compromise on the quality of service. You can always expect the most impressive service at all times when you use our man and van Northwood. Call our office now and let us answer your questions. Let us de-stress your move and make it ten times easier than if you were to try doing it all yourself.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Northwood Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 1D Davenham Ave
Postal code: HA6 3HW
City: London
Country: United Kingdom

Latitude: 51.6193460 Longitude: -0.4181680
E-mail:
[email protected]

Web:
Description: Everybody who needs some help with their removal to or from Northwood, HA6 can easily take advantage of our expertise. Act now and call us.
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