Man And Van Northwood Terms and Conditions
These Terms and Conditions set out the basis on which Man And Van Northwood provides moving, collection, delivery, and related transport services to customers. By making a booking, the customer agrees to these terms, which are intended to create a clear and fair agreement for both parties. They apply to domestic and commercial jobs, including single-item transport, small removals, furniture moves, and general load carrying. Unless agreed otherwise in writing, these terms apply to every service supplied under the name Northwood man and van, man with a van Northwood, or similar service descriptions used in quotation, booking, or correspondence. Any special request, instruction, or exception must be confirmed before the service begins and may affect the price, timing, or availability of the job.
The customer is responsible for giving accurate and complete information at the booking stage. This includes the collection and delivery locations, access conditions, number and size of items, parking restrictions, stairs, lifting requirements, and any special handling needs. If the information provided is incomplete or materially incorrect, the company may revise the quotation, alter the service plan, or refuse to proceed where the job cannot safely or reasonably be completed as originally agreed. The service is provided on the basis that the customer has the authority to arrange the move and that all items offered for transport may lawfully be moved. A booking is only confirmed once the company has accepted the request and, where required, received any deposit or advance payment.
The customer must ensure that access is available at both collection and delivery points at the agreed time. This includes making suitable arrangements for parking, entry, loading, and unloading, as well as obtaining any permits or permissions that may be needed. Delays caused by restricted access, absent keys, unavailable recipients, unsafe loading conditions, or inaccurate instructions may result in additional charges. The company will use reasonable efforts to complete the work efficiently, but timings are estimates only unless expressly guaranteed in writing. If a vehicle, route, or loading method becomes unsuitable for reasons outside the company’s control, the company may adjust the service in a practical and safe manner.
Bookings and service confirmation can be made by telephone, email, online form, or other accepted communication method. A quotation is based on the information supplied and remains valid for a limited period unless stated otherwise. A quote does not create a binding booking until it has been accepted by the customer and confirmed by the company. The company may request photographs, item lists, or further information before accepting a booking for a Northwood van service or similar transport job. The company reserves the right to refuse any booking that appears unsafe, unlawful, impractical, or outside the scope of the service offered. Where multiple items or complex access requirements are involved, the final price may be adjusted to reflect the actual work required if the original description was incomplete.
Where a deposit is requested, it is used to secure the booking date and time. Deposits are normally non-refundable where the customer cancels outside any agreed cancellation window or where the company has already reserved resources specifically for the job, subject to any rights that cannot be excluded by law. If the service is arranged at short notice, payment may be requested in full at the time of booking. The company may also require prepayment for certain jobs, including long-distance work, heavy-item transport, or work involving third parties, subcontracted support, or special equipment. The booking remains subject to availability until confirmed by the company, and the company is not obliged to hold provisional dates indefinitely.
Customers should review all details carefully before confirming. If any change is needed after a booking is accepted, the customer must notify the company as soon as possible. The company will consider changes in good faith, but amendments are subject to availability and may alter pricing, staffing, or timing. Requests for additional stops, extra waiting time, unlisted items, or last-minute changes to the destination may be treated as a new or revised booking. The company may decline changes where they materially affect the safety, duration, or viability of the original arrangement. Clear communication helps ensure that the man and van Northwood service proceeds smoothly and with minimal disruption.
Payments, fees, and charges are due in accordance with the quotation or invoice provided. Payment methods accepted may vary by job and may include bank transfer, card payment, cash, or other pre-agreed methods. The customer must pay all charges when they fall due and must ensure that any payer details are correct. Unless expressly stated otherwise, prices are quoted exclusive of additional charges arising from waiting time, congestion, tolls, parking costs, extended loading or unloading, extra labour, or services outside the original scope. If the customer requests work that is not included in the booking, the company may charge for it at its standard rate or a fair supplementary rate.
Any estimate based on time is subject to actual conditions on the day. If the job takes longer because of factors such as poor access, heavy traffic, inadequate packing, missing instructions, or the need to carry items over a greater distance than expected, the price may increase accordingly. The company will act reasonably and keep the customer informed where practical, but the customer remains responsible for settling any valid additional charges. If payment is not made when due, the company may suspend further services, withhold delivery of goods where lawful, or pursue recovery of outstanding sums. The customer is responsible for bank charges, failed payment fees, and any reasonable costs incurred in collecting overdue amounts.
Cancellations and postponements must be communicated as early as possible. If the customer cancels, the company may retain part or all of any deposit depending on the notice given, the resources already committed, and any non-recoverable costs incurred. Where a booking is cancelled with very short notice, or where the vehicle and crew have already been dispatched, the customer may be charged for the time and costs wasted, including any waiting period already incurred. If the company must cancel due to severe weather, unsafe access, vehicle breakdown, staff illness, or events beyond its reasonable control, the company will seek to rearrange the service or refund any unearned sums paid, except for costs lawfully excluded. Rescheduling may be offered subject to availability and revised pricing where necessary.
In relation to liability, the company will take reasonable care when handling items, but the customer acknowledges that moving goods involves inherent risks. The company is not responsible for loss or damage arising from insufficient packing, fragile items not properly declared, pre-existing defects, unsuitable packaging, or instructions given by the customer that are followed in good faith. The customer should ensure that all valuables, documents, jewellery, cash, and personal data are removed and kept separately unless the company has expressly agreed in writing to carry them. Where the customer chooses to load, unload, or assist in the handling of items, they do so at their own risk and must take reasonable care for their own safety and that of others.
The company’s total liability for direct loss or damage caused by its proven negligence is limited to the greater of the value of the affected item declared in advance or any applicable insurance recovery, subject always to mandatory legal rights. The company is not liable for indirect or consequential loss, including loss of profit, loss of business, missed appointments, or any emotional distress arising from delays or service issues, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Customers are encouraged to declare high-value items before the service begins so that appropriate arrangements can be considered.
The customer must ensure that goods handed over for transport are legal to carry, free from prohibited substances, and not dangerous without prior agreement. The company may refuse to move items that are hazardous, leaking, unstable, unsafely packed, or otherwise unsuitable. This includes but is not limited to gas cylinders, solvents, explosives, flammable materials, live animals, perishable goods without proper agreement, or items that may contaminate the vehicle or endanger staff and the public. The company may remove, quarantine, or dispose of unsafe items only where necessary to protect health and safety and where permitted by law. Any refusal to move such items does not amount to a breach of contract.
Waste, disposal, and environmental compliance are governed by UK waste regulations and the Environmental Protection Act 1990, together with any other applicable laws. The company may only collect, transport, or dispose of waste where it is lawful to do so and where the customer has provided accurate information about the nature of the materials. Customers must not present waste as ordinary household goods or conceal the presence of controlled, hazardous, or regulated material. If a booking includes removal of unwanted items, the customer confirms that they have the right to dispose of those items and that they are not transferring responsibility for waste in a way that breaches the law. The company may require additional information before accepting any waste-related collection.
Where waste is taken away, the customer remains responsible for ensuring that it is described correctly and separated where required. The company may use licensed disposal facilities or licensed partners as appropriate. Any charge quoted for disposal may include labour, transport, landfill, recycling, transfer station fees, and compliance costs. If unsuitable waste is discovered after collection begins, the company may stop the job, return items, or charge additional sums for lawful handling and segregation. The company will not knowingly dispose of waste illegally and will not accept instructions that would require unlawful dumping, fly-tipping, or disposal without the necessary permits or records. The customer agrees to indemnify the company for losses caused by inaccurate waste descriptions or unlawful disposal requests made by the customer.
Customer obligations and site conditions include making the premises safe for the move, protecting floors and surfaces where needed, and warning the company of any obvious risks. The customer must secure pets, children, and vulnerable persons during loading and unloading. If items must be dismantled or reassembled, the company will only do so where it has agreed to that task in advance and where the items are suitable for such handling. The company is not responsible for items that are improperly assembled, overfilled, or structurally weak before the service begins. If the customer requests the team to work in adverse weather, unsafe lighting, or unstable conditions, the company may delay, modify, or suspend the service until it can be carried out safely.
All items remain the customer’s responsibility until delivery has been completed and any outstanding sums have been paid, where lawful retention rights apply. The customer should inspect items as soon as reasonably possible after delivery and report any apparent damage or discrepancy without delay. Any claim must be made within a reasonable time and accompanied by supporting information, including photographs where available. Failure to report a problem promptly may make it difficult to investigate fairly. The company may inspect packaging, loading conditions, and related evidence before accepting any claim. If a claim is valid, the company may, at its option and where appropriate, repair, replace, or pay a fair amount in compensation, subject to the limitations in these terms and any insurance arrangements.
If the customer asks the company to deliver to a third party, the customer remains responsible for payment and for ensuring the third party is available to receive the goods. Delivery to a neighbour, concierge, office, reception area, or storage location is deemed completed once the goods are handed over to an authorised person or left in accordance with the customer’s instructions. The company is not responsible for subsequent loss, theft, or misplacement after a lawful handover has been made. Where the customer uses third-party premises, the customer is also responsible for obtaining any required permissions and for any charges imposed by the site owner, manager, or operator.
General terms, governing law, and final provisions apply to the entire agreement between the customer and the company. No oral statement, advertising wording, or informal message will override these terms unless expressly confirmed in writing by an authorised representative. If any part of these terms is found to be invalid or unenforceable, the remainder will continue in full force. Failure by the company to enforce any provision immediately does not waive the right to enforce it later. The company may update these terms from time to time, and the version in force at the time of booking will apply to that specific booking unless a newer version is agreed in writing.
These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise or where a different forum is required by mandatory law. The customer agrees that any disagreement will first be raised in a constructive manner so the parties may attempt to resolve it promptly and fairly. These terms are intended to support a transparent and professional man and van Northwood service while respecting the legal rights of both the customer and the company. By proceeding with a booking, the customer confirms acceptance of these conditions and acknowledges that all services are provided subject to availability, lawful operation, and the details agreed for the particular job.